Frequently Asked Questions

Check here for frequently asked questions. Don't see an answer for what you are wanting to know? Email us at info@cassvilledispensary.com, and we'll get back to you as soon as possible.

What are your hours?

We are open Monday through Saturday, from 9 a.m. to 6 p.m. We are open most major holidays except for New Years Day, Thanksgiving Day, and Christmas Day. If we are closed for weather or an emergency, we will always post on our Facebook Page

What should I bring to the dispensary

Ready to make a purchase in our dispensary!?! We are so excited to meet you and get you taken care of! We need a couple of documents from you every time you visit. Please bring your current, not expired, state-issued ID (drivers license or non-driver identification, passport or VA card works). You will also need to bring your medical marijuana patient card issued by DHSS. A digital copy on your phone or tablet is totally okay. You will download that card through your patient portal profile (where you applied for your patient MMJ card). 

 

Having trouble accessing your patient card? As long as you know the email address AND password you used when applying for your card, we can help you access it and show you what to do! Just ask at our front desk when you walk in. 

Where are you located?

Our dispensary is located at 15335 State Highway 76 in Cassville, MO 65625 in the same building as Pot of Coffee. We are easily found on Google maps and Apple maps. We are NOT located at Roark Family Health Clinic & Medical Spa; the dispensary is a totally separate location. Physician Certifications are NOT done at our location.

What kinds of products do you have?

We carry all kinds of medical marijuana products, including dried flower/bud, various edibles,  and concentrates. We also carry tinctures, ointments, transdermal patches, and more as those products become available. We also have a full line of grow supplies, accessories, head shop supplies and more. We offer the largest selection of one-stop shopping cannabis grow and supplies of pretty much any dispensary around! We also carry a variety of glass pieces and accessories by local artists. 

Where do you get your medical marijuana?

Our medical marijuana comes only from Missouri-licensed growers and manufacturing facilities that have been vetted by our team. Every single product on our shelves is tried and true and lab-tested to make sure you are getting the highest quality product at the lowest possible price to our patients.

How do I get my medical marijuana card?

Click here for our page dedicated to medical marijuana cards and how to get them.

Will you make deliveries?

Yes! Eventually, we will offer medical marijuana deliveries for those living inside Barry County. Patients will need to prove their identity and order their medicine prior to a delivery being scheduled. Our delivery plan is a work in progress, and certain communities (such as Eagle Rock, Shell Knob, Wheaton, and Monett) will only have deliveries certain days of the week. Call the dispensary, email or Facebook message if you have additional questions. We will make an announcement once this service is available. 

Are children allowed inside the dispensary?

Yes! We recently changed our policy to allow patients and non-patients under the age of 18 to enter the dispensary. For patients under the age of 18, they can go on the sales floor with their primary caregiver. For parent/guardian patients with children under the age of 18, they can come on the sales floor while you make your purchase. NOTE: Only 2 children per patient can come on the sales floor.

Do you have online ordering?

Yes! We have online ordering available. If you know what you'd like, you can order your medicine ahead of time, and it will be ready for you to pick up.  Patients still need to have their identity verified at the dispensary to pick up their medication either inside or at the drive thru. Online ordering for the next day begins at 5:30 p.m. the evening before and is open until 4:30 p.m. Online ordering for the current day closes at 4:30 p.m. 

When placing your order, you will be given the option of in-store pickup or drive thru. You are then presented with available time slots for pick up. Please pay attention to which time slot you pick and plan to arrive at the dispensary during that time. Orders must be picked up on the day the order was placed. We cannot hold orders for the next day. If you are unable to pick up your order during your designated time slot, please call the dispensary to let us know. In order to keep our drive thru running smoothly, we have instituted a 3-Strikes Policy with regard to order pick up. This policy was instituted due to the number of orders in a given day that are not picked up, which takes our staff’s time away from patients with questions or concerns. After 3 instances of not picking up an order without contacting us or arriving prior to your designated order slot, we will decline your online orders. Should this happen, you are still welcome to come inside and shop with us.

I have my patient card and just don't know where to begin or what questions to ask when I come to the dispensary. Help!

You can be guaranteed that we have the most knowledgeable, compassionate, and well-trained staff around. Our floor staff are able to answer your questions and help you find the products to give you the relief you need. We will also have a trained RN specializing in patient education on staff to meet with patients privately in  our consultation room if your questions are more in-depth or you'd like more privacy. From how to take your marijuana medicine to dosing and recommended strains or even how to grow your own, we are here for you!

I'm a home cultivator looking for genetics, can I get those from the dispensary?

Usually, we have seeds available for authorized home cultivators to purchase. Unfortunately at this time we are sold out of seeds. Missouri law dictates we only order seeds from Missouri licensed cultivation facilities. At this time we are still seeking a supplier.

Can I return something I purchased?

We encourage all of our patients to report quality or satisfaction concerns with the products they buy at our facility. If you are unhappy with any part of your purchase, please call the dispensary at (417) 665-1990 to speak with a member of our management team to arrange for a credit or return.
While we cannot accept returns of anything that is removed from original packaging, we very often can give you a credit to try a new product that might better suit your needs, if appropriate.

Returns will not be accepted more than 30 days after purchase.

I don't have a card, can I come in the dispensary to purchase other things?

Yes! While we cannot allow you to shop on the sales floor, you're welcome to purchase items online and pick up through drive thru, or we can serve you in the lobby! Come on in. 

Do you sell CBD products? I just don't want the THC in medical marijuana.

We offer CBD products! You can purchase without a MMJ card online or in our lobby.

I'm interested in medical marijuana, but I'm worried about my privacy.

We take patients' rights and privacy very seriously. All of our staff are fully trained in HIPAA compliance and can be trusted with your privacy and information. For patients who are still worried, we will offer home deliveries during specified times to patients within Barry County eventually.

I am a medical marijuana cardholder in another state, can I visit the dispensary?

Unfortunately, no. Right now, Missouri's Medical Marijuana program does not allow for temporary cards for out-of-state cardholders. If that changes, we will gladly open our doors to out-of-state patients.

Are you hiring?

Whether we are hiring or not, we are always accepting resumes/cover letters via email at info@cassvilledispensary.com.